Q: I forgot my username and password.
A: Go to the Member Services section of the website and click on the Retrieve Forgotten Password link. Enter your last name and click "Continue". Select your name from the list provided and click "Continue". If your email address is listed correctly in your record, you will receive your username and password shortly via email.
Q: My email address changed, so my login information
will go to the wrong address.
A: Contact us at firstname.lastname@example.org to request your username and password.
Q: I submitted a username/password retrieval
request, but I haven't received a response yet.
A: Username and Password retrievals are automated through the website. If you know your email address is correct in your record, check your "Junk Email" folder in your email program, or check with your network administrator to ensure that "spam" or "junk email" filters are not in place that could be re-routing or deleting messages from NYSFAAA. You should request our domain, nysfaaaa.org, be placed on your network's "safe list" and try again. If all else fails, contact us at email@example.com to request your username and password.
Q: My username and password aren’t working.
A: Both the username and password are Case-Sensitive, so first check to make sure that you are entering the username and password with the correct UPPER-CASE and lower-case letters. If you received your username and password via email, copy them directly from the email and paste them into the form you are trying to log in to. Second, make sure there are no blank spaces before or after the username or password. The database will read these blank spaces as extra characters. Finally, make sure you are entering the correct username and password by retrieving them using the Retrieve Forgotten Password feature.
Q: I can’t log in to a Member’s Only
link on the website.
A: Your membership may be expired. You can check your membership status by going to the Check Membership Status link under Member Services and entering your last name. If your membership has expired, you can renew it by submitting a Membership/Renewal Application. If you've already done this and sent payment and your status still indicates you are expired, please contact the Membership Chair to inquire about the status of your payment.
Q: Can I pay my invoice online with a credit
A: Yes. Just go to Member Services and select Invoice Payment Options under Payment Services. Select "Pay by Credit Card". Enter one or multiple invoice numbers. Continue until your transaction is completed and you have received confirmation of your payment.