Loan Servicer- CFPB

Conduent Education Services settles case with the CFPB for $3.9 million

Yesterday, Conduent Education Services LLC (formerly known as ACS Education Services) reached a settlement* for $3.9 million with the Consumer Financial Protection Bureau.  The company had failed to process loan adjustments in a timely manner, causing some borrowers to pay more than they owed.  In addition to the fine, Conduent is also required to make repayments to affected borrowers but the amount of such payment wasn’t specified in the CFPB’s consent order.  Conduent said in 2017 it was winding down its student loan servicing operations and has transferred the loans it services to other providers.

The settlement follows Conduent’s agreement to pay $9 million to settle similar claims from NYS in January.  Since early 2017, the CFPB has also been in a  legal battle with Navient Solutions, the nation’s largest federal student loan servicer. The agency alleges the company misled borrowers and processed their payments incorrectly. Navient says the allegations are unfounded.



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About gathard

Jim Gathard is the owner and principal of National Consulting Services, LLC a New York based consulting firm providing advisory in strategic planning, risk management, and organization management to financial services and higher education organizations Mr. Gathard has expertise and senior executive experience in private sector financial services, legislative and government relations, and higher education management. He has held senior business executive positions at JPMorgan Chase and Bank of America. Prior to his private sector experience Mr. Gathard has nearly twenty years in higher education administration as Deputy Provost/Executive Vice President, Vice President for Student Services and Compliance, Dean of Enrollment Management and Director of Student Financial Services. National Consulting Services, LLC clients include a broad spectrum of publically traded and private financial services firms and not for profit and for-profit organizations including colleges and universities. In the higher education space Mr. Gathard’s primary focus is the student segment including the student financial services, access and enrollment, institutional compliance and; financial literacy and debt management. Mr. Gathard serves on and is advisor to numerous industry and community related boards. Mr. Gathard has been a NYSFAAA member for more than 30 years.

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