FAQ's

Username & Password Retrieval

Q: I forgot my username and password.
A: Go to the Member Services section of the website and click on the Retrieve Forgotten Password link. Enter your last name and click "Continue". Select your name from the list provided and click "Continue". If your email address is listed correctly in your record, you will receive your username and password shortly via email.

Q: My email address changed, so my login information will go to the wrong address.
A: Contact us at support@nysfaaa.org to request your username and password.

Q: I submitted a username/password retrieval request, but I haven't received a response yet.
A: Username and Password retrievals are automated through the website. If you know your email address is correct in your record, check your "Junk Email" folder in your email program, or check with your network administrator to ensure that "spam" or "junk email" filters are not in place that could be re-routing or deleting messages from NYSFAAA. You should request our domain, nysfaaaa.org, be placed on your network's "safe list" and try again. If all else fails, contact us at support@nysfaaa.org to request your username and password.

Login Issues

Q: My username and password aren’t working.
A: Both the username and password are Case-Sensitive, so first check to make sure that you are entering the username and password with the correct UPPER-CASE and lower-case letters. If you received your username and password via email, copy them directly from the email and paste them into the form you are trying to log in to. Second, make sure there are no blank spaces before or after the username or password. The database will read these blank spaces as extra characters. Finally, make sure you are entering the correct username and password by retrieving them using the Retrieve Forgotten Password feature.

Q: I can’t log in to a Member’s Only link on the website.
A: Your membership may be expired. You can check your membership status by going to the Check Membership Status link under Member Services and entering your last name. If your membership has expired, you can renew it by submitting a Membership/Renewal Application. If you've already done this and sent payment and your status still indicates you are expired, please contact the Membership Chair to inquire about the status of your payment.

Payment Issues

Q: Can I pay my invoice online with a credit card?
A: Yes. Just go to Member Services and select Invoice Payment Options under Payment Services. Select "Pay by Credit Card". Enter one or multiple invoice numbers. Continue until your transaction is completed and you have received confirmation of your payment.

Q: I need a copy of my invoice.
A: Go to Member Services and select Printable Invoice Copies under Payment Services. You will need your invoice number(s) in order to proceed.





      

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The information presented on the NYSFAAA Website is provided as a service from the New York State Financial Aid Administrators Association to our constituents and represents our best efforts to assist students and their families in pursuing funding for higher education. NYSFAAA is a volunteer association of financial aid professionals representing the various institutions of higher education in New York State. We have collected information we believe to be important and reputable in finding and obtaining financial aid resources; however, we assume no liability for the use of this information. The New York State Financial Aid Administrator's Association, Inc (NYSFAAA) does not receive any money, gifts or compensation, related to educational lending activities, from any "lending institution" as defined in S620(8)a and S620(8)b of New York State Education Law. Hence, NYSFAAA does not meet the definition of "lending institution" as defined in S620(8)c of New York State Education Law. Therefore, institutions of higher education in New York and employees of those institutions are not subject to any potential conflicts of interest or legal restrictions under NYS Education Law in their interactions with NYSFAAA.*
* This statement does not constitute, and should not be construed as, legal advice.